Cancellation & Refund Policy
Please read this policy thoroughly before submitting print orders. Because all items produced by Shriram Stationers are custom, personalized print-on-demand products, specific cancellation and refund limitations apply.
Last updated: August 2026
Custom-Printed Goods Policy: Strict No-Refund Window
Every document is custom-printed to your exact uploaded specifications, page count, paper GSM, color selection, and binding type. Once an order’s status advances to “Printing in Progress” (or any subsequent production stage), no cancellations, design changes, or refunds are permitted under any circumstances.
1. When Can an Order Be Cancelled?
Customers are eligible to request an order cancellation and refund strictly before physical printing commences:
Eligible Status Windows:
• Pending (Order submitted, awaiting payment confirmation)
• Payment Confirmed / Placed (Payment received, job queued in scheduling but production not started)
To request a cancellation during this early window, immediately contact us via WhatsApp (+91 94147 11702) or email with your Order Number.
2. Ineligible Stages (No Cancellations or Refunds)
Once commercial paper sheets, inks, toners, thermal covers, or spiral coil materials have been committed to your job, orders cannot be cancelled or returned:
- Printing in Progress — Commercial production press is active.
- Printed / Bound — Document has been printed and bound into book format.
- Ready for Pickup / In Transit — Job is prepared for pickup counter or handed to carrier.
- Completed — Order collected or delivered.
3. Razorpay Payment Gateway Fee Deduction
All online payments on Shriram Stationers are securely processed via Razorpay Payment Gateway.
Payment Gateway Charges (~2%):
When an eligible refund is initiated, third-party payment gateway transaction fees (typically approximately 2% of the total order value + applicable GST) levied by the gateway provider are non-recoverable.
Consequently, the customer bears this payment gateway processing fee, and it will be deducted from the gross refund amount.
Refund Turnaround Timeline: Once an eligible refund is initiated on Razorpay, the remaining balance will automatically reflect in your original payment method (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days, subject to your issuing bank’s clearing cycle.
4. Defective Prints or Manufacturing Errors
If there is an undeniable manufacturing defect caused by our printing machinery (such as missing pages due to collation error, major ink smearing, or incorrect binding style differing from your paid order specifications), please notify us within 24 hours of collection.
We will inspect the item and gladly provide a complimentary reprint or a store credit. Please note that user-uploaded errors (such as poor source PDF resolution, typo in source files, or incorrect orientation in uploaded file) are not eligible for replacement.
5. How to Request a Cancellation or Refund
To request a cancellation during the eligible window, please provide your Order Number and registered phone number through either channel: